For many years, independent bookstores were on the list of endangered species when national retail chains and internet commerce began to chip away at their consumer base. It left a city like Nashville, Tennessee (population 626,000) without a proper bookstore.
The BBC's Franz Strasser paid a visit to Ms Patchett's new Parnassus bookstore and spoke to customers as well as authors Myra McEntire (Hourglass) and Amy Plum (Until I Die).
Link here to BBC to listen to Ann Patchett (note it takes a few seconds for the video link to start).
Most statistics in the video are courtesy of Al Greco, Fordham University.