On a practical level this means, e.g., I've sent an emergency cheese platter after a bad review, given yoga and breathing lessons in TV show green rooms, and fielded a 1 a.m. call about the lack of hot water at a hotel ('Did you try calling the front desk?' 'Oh! No, I just thought I'd call you first')."
--Jynne Martin, director of publicity for Riverhead Books, in response to a key question (What is the publicist/author relationship like?) in an interview on the NPR Books Tumblr.
via Shelf Awareness
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