The danger of somebody doing the sort of job that I do is that you look at this big picture where you're publishing 15,000 books a year around the world, and you have a macro view. But you also need to have the opportunity to drill down quite deeply. So I do actually follow quite carefully what happens to my little bookshop in Norfolk.
"One of the things I was talking about yesterday is the importance of community and how essential it is that publishers actively support bookshops. And one of the ways is by encouraging them to be centers of cultural and commercial activities."