"Person by person, book by book, you help sustain values I would call democratic values, of wonder, argument, empathy, context, plurality and respect. You do this every single time you say to somebody 'Here's one I like. This one's pretty good. This one may bother you, trouble your dreams, but you should read it.' I'm guessing it's not always easy; that you have to constantly innovate and adapt and hustle to get books into readers' hands.
There must be days when you wonder what the hell it is that you're doing; when you feel, as I do, sort of like a 21st century roof thatcher. But what you're doing is essential. And I'm so very grateful for it."