Mark Thwaite Joins Foyles as Head of Online

Shelf Awareness

ReadySteadyBook founder Mark Thwaite has joined Foyles as head of online, with the responsibility of improving the company's "online offer, improving customer service, and increasing revenue," the Bookseller reported. He will work with Web editor Jonathan Ruppin.

Thwaite, who started his career at Amazon.co.uk in the week of its launch in 1998, has been head of online at Quercus Books and a non-executive director with the poetry publisher Carcanet Press.

"Mark has unparalleled experience and an outstanding reputation in online book retail, so we couldn't have found a better person for the job," said Foyles CEO Sam Husain.

Thwaite noted that he is "tasked with making foyles.co.uk as good a book buying experience as the Foyles' customer deserves. It's a great website already but we have exciting plans to improve the customer experience and curate our selection in a much more attractive manner."